PUBLIC
Table of Contents
PUBLIC
1.
WELCOME
2.
LATEST
3.
CLIENTS
4.
ABOUT
4.1.
Why XSTRA
4.2.
Who Are We
4.3.
What Do We Do
4.4.
How Do We Do IT
4.5.
How We Give Back
4.6.
Our Skill Sets
4.7.
Create Your Free Account
4.8.
Company Information
4.9.
Contact Information
4.10.
Terms and Conditions of Trade
4.11.
Credit Policy – Australia
4.12.
Schedule 1 – Rates & Charges
4.13.
Invoicing Explained – V1
4.14.
Invoicing Explained – V2
4.15.
Invoicing Formats
4.16.
Financial Hardship Policy
4.17.
Join The Team
4.18.
Legal
5.
XCARE
5.1.
Overview
5.2.
Workflow
5.3.
Remote Assistance
5.4.
Tech Folder – Public
5.5.
Service Disruption Notices (SDN’s)
5.5.1.
OPEN SDN’s
5.5.2.
CLOSED SDN’s
5.5.2.1.
20240305 Widespread Phone call Quality Issues
5.5.2.2.
20240220 – Widespread Phone Call Quality Issues
5.5.2.3.
20230829 – Widespread Network Outage at NEXTDC B2
5.5.2.4.
20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
5.5.2.5.
20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2
5.5.2.6.
20221004 – Telstra 4G Sim Issue
5.5.2.7.
20220320 – Ransomware Event
5.5.2.8.
20220307 – XVOICE – Inbound & outbound calling
5.5.2.9.
20211120 – XNER Philippines – Converge ICT is down
5.5.2.10.
20210906 – XNET Philippines – GA Towers
5.5.2.11.
20210808 – Small number of servers inaccessible
5.5.2.12.
20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
5.5.2.13.
20210723 – XNET Philippines – Main Fiber Down
5.5.2.14.
20210720 – AAPT/TPG Routing Incident
5.5.2.15.
20210522 – Core Router Issue
5.5.2.16.
20210316 – Azure Active Directory (AAD) Outage
5.5.2.17.
20210305 – XNET – AUSTRALIA – Brookfield Service outage
5.5.2.18.
20201117 – Philippines – Converge ICT Outage
5.5.2.19.
20200929 – Office 365 Outage
5.5.2.20.
20200929 – Delays relaying email through mail.voipstra.com.au
5.5.2.21.
20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
5.5.2.22.
20200826 – PostGreSQL Service Restarted
5.5.2.23.
20200706 – XRACK – Missing Virtual Machine (VM)
5.5.2.24.
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
5.5.2.25.
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
5.5.2.26.
20200606 – XNET – Philippines – GA Towers – Network Outage
5.5.2.27.
20200528 – XNET – Philippines – GA Towers Service Outage
5.5.2.28.
20200528 – XRACK – Australia – Client Network loss
5.5.2.29.
20200528 – XNET – Australia – Core router outage
5.5.2.30.
20200524 – XNET – Philippines – GA Towers Service Outage
5.5.2.31.
20200520 – XRACK – Unplanned Server Restart
5.5.2.32.
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
5.6.
Terms & Conditions
6.
XRACK
6.1.
Overview
6.2.
Price List
6.3.
Backup Security
6.4.
Resources
6.4.1.
XRACK Competitive Analysis Report
7.
XNET
7.1.
Price List
7.2.
XNET NBN Plus
7.2.1.
XNET NBN Plus – CIS
7.2.2.
XNET NBN Plus – Technical Brief
7.2.3.
Installation Costs
7.3.
XNET Rural Fiber
7.3.1.
XNET Rural Fiber – CIS
7.3.2.
XNET Rural Fiber – Technical Brief
7.4.
Terms & Conditions
7.5.
Resources
7.5.1.
XNET – High Rise Projects
7.5.2.
How To Find The MAC Address Of Your Device
7.5.2.1.
On Windows 10 PCs
7.5.2.2.
On Apple Devices (iPhone/iPad)
7.5.2.3.
On Android Devices
7.5.3.
XNET Tester Prototypes
7.5.4.
IEEE Standard – 802.1
7.5.5.
IEEE Standard – 802.3
8.
XVOICE
8.1.
Price List
8.2.
Features
8.3.
Soft Clients
8.3.1.
Microsoft Teams
8.3.2.
GroundWire
8.3.3.
3CX
8.4.
Resources
8.4.1.
Porting Process
8.4.2.
FreePBX VoiceMail Guide
8.4.3.
FreePBX Feature Codes
8.4.4.
Setup Groundwire for Android
8.4.5.
Yealink User Guides
8.4.6.
AI Voice & Avatars
8.4.7.
Other Links
8.5.
Terms & Conditions
9.
XDEVICE
9.1.
Overview
9.2.
Price List
9.3.
XDEVICE – PC Edition
9.4.
XDEVICE – Printer Edition
9.5.
Maintenance Schedule
9.6.
Terms & Conditions
10.
XCLOUD
10.1.
Overview
10.2.
Price List
10.3.
XCLOUD – Basic
10.4.
XCLOUD – Enterprise
10.5.
XCLOUD – Enterprise Browser
10.6.
XDESKTOP
10.7.
XACCESS
10.7.1.
Overview
10.7.2.
Client Administrators
10.7.3.
User Registration Process
10.7.4.
User Usage Instructions
10.8.
XDEVICE vs XCLOUD
10.9.
Resources
10.10.
Licensing
10.11.
Terms & Conditions
11.
X365
11.1.
Overview
11.2.
Pricing
11.3.
Pricing – Mailbox Only
11.4.
X365-PLUS
11.5.
What Office Product Do I Need?
11.6.
Add Ons
11.6.1.
ProofPoint – ATP Replacement
11.6.2.
Cloud Drive Mapper (CDM)
11.7.
Resources
11.7.1.
Features Matrix
11.7.2.
Features Explained
11.7.3.
System Requirements
11.7.4.
Security Benefits
11.7.5.
SharePoint Constraints
11.7.6.
SharePoint Tips
11.7.7.
Exchange Tips
11.7.8.
Historical Mailbox Management
11.7.9.
Enable Microsoft MFA Procedure
11.8.
Terms & Conditions
12.
XBACKUP
12.1.
Overview
13.
XFORCE
13.1.
Overview
13.2.
Price List
13.3.
XNET – Security Division
13.3.1.
XNETSecure
13.3.2.
Cisco Umbrella
13.4.
XVAULT
13.4.1.
Browser Extension Setup
14.
XPARTS
14.1.
Overview
14.2.
Equipment Procurement Service
14.3.
File & Data Management Solutions
14.3.1.
FileCloud
15.
XCRM
15.1.
Preamble
15.2.
Overview
15.3.
Version 5 Login
15.4.
Ticket – Information
16.
PERFORMANCE METRICS
16.1.
Overview
16.2.
Live Net Promoter Scores
16.2.1.
NPS – XSTRA Overall
16.2.2.
NPS – By Brand
16.2.3.
NPS – By Client
16.2.4.
What are Net Promoter Scores?
16.2.5.
What is a GOOD NPS result?
16.2.6.
Industry Averages for NPS
16.3.
XREPORTS
16.4.
Tickets
16.4.1.
Average Handling Time
16.4.2.
First Call Resolution
17.
NEWS – 2024
17.1.
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
17.2.
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
17.3.
NEWS ARCHIVE
17.3.1.
Year 2023
17.3.1.1.
20230816 – XCLOUD Enterprise – Official Launch Date
17.3.1.2.
20230711 – Microsoft Price Hikes
17.3.1.3.
20230817 – Networking Essentials Guide
17.3.1.4.
20230901 – Classic Windows Vista Parody Video
17.3.2.
Year 2022
17.3.3.
Year 2021
17.3.3.1.
20211013 – 2021 Telecommunications Embargo
17.3.3.2.
20210708 – COVID-19 – By The Numbers
17.3.3.3.
20210708 – MSP – Industry Best Practice Report
17.3.4.
Year 2020
17.3.4.1.
20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
17.3.4.2.
20200704 – COVID-19, The Ultimate Control Weapon
17.3.4.3.
20200620 – FaceBook’s Latest Attack On Your Privacy
17.3.4.4.
20200619 – Australia Targeted – Cyber attack targeting Australian networks
17.3.4.5.
20200615 – A Bad Year So Far for Office 365 Uptime
17.3.4.6.
20200610 – Widespread outage hits IBM Cloud
17.3.4.7.
20200604 – Think Your Data In The Cloud Is Safe?
17.3.4.8.
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
17.3.4.9.
20200524 – Apple Still Spying On Customers
17.3.4.10.
20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
17.3.4.11.
20200325 – XSTRA’s COVID19 Business Continuity Plan
17.3.4.12.
20200122 – XSTRA Supports Children with Kidney Disease
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