Grey Ghost

Visible now when you view users – rolling out on other screens in coming releases

The Grey Ghost indicates that this user has not submitted any survey scores in the last 12 months


Tasks is a new tab on tickets

The badge indicates the number of active (not completed tasks)

Tasks can be added using the add task button

The following screen will pop up


  • The task number is manual at present – you can enter a number to order the tasks
    This should be automated in a later revision
  • Depends on allows you to put in the number of a task that needs to be completed before this task
    In later revisions, the system will prevent tasks being marked as completed if dependent tasks haven’t been completed
  • Task description is the “subject line” and in some cases will be enough for the whole task description
  • Date required has no logic attached but is an indicator for the tech as to how soon it is required
    This may be used for notifications etc in later revisions
  • Additional Details is a full html description box, you can attach links, insert pictures etc
    Considerations for later revisions include the ability to add notes, documents etc
  • The task system will be replaced by or integrated into a sub ticket system in later revisions

The task list tab looks like this:


  • The buttons in the first 2 columns are to set a task as done/not done
    This will be improved in later revisions – was just a quick implementation
  • Expanding the row with the triangle on the left will show the extended details
Last modified: Jul 01, 2020


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