Some big technical wins today – not just for the functionality outlined below, but the changes are not default functionality within AwareIM.
They have been achieved by utilizing functions within the underlying technology.
Working out how to apply these features has opened the door to using other features of the underlying technology in the same way.
I can now pre-filter screens – for example:

Assign Email to Existing Ticket
This list is now pre-filtered to show only active tickets
but you can clear the filter if you need to apply it to a recently resolved ticket

Also – it is now more apparent when a filter is in place – the 3 dots menu goes pink

User Search
This is now pre-filtered to show active users
As with Assigning Emails to tickets, this prefilter can be cleared
but you will need to display the active column using the column menu in order to clear it

Satisfaction Survey

This will no longer be using Survey Gizmo
The links look something like this:

Which directs a user to a page like this:

Which in the background records a score (A number from 1-5) against the ticket
Which is reflected in the “Closed Tickets” screen like this:

(Icons/Colors subject to change)
Given that this is against the ticket, we will be able to create reports and metrics around scores for techs, clients, sites, xstra overall etc
Investigation are underway to see if we can import the existing data from Survey Gizmo
If anyone requires notifications of score results – please let me know your requirements/criteria etc so that I can set it up for you – currently it notifies no-one

Revision: 1
Last modified: Jun 08, 2020


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