PUBLIC
Table of Contents
PUBLIC
1.
WELCOME
2.
CLIENT TESTIMONIALS
2.1.
AUSTRALIAWOW
3.
XSTRA
3.1.
Why XSTRA
3.2.
Who Are We
3.3.
What Do We Do
3.4.
How Do We Do IT
3.5.
How Can We Help You?
3.6.
Create Your Free Account
3.7.
Global Contact Information
3.8.
Global Company Information
3.9.
Community
3.10.
Our Vendor Partners
3.11.
Global General Terms and Conditions of Trade Agreement
3.12.
Schedule 1 – Rates & Charges
3.13.
Credit Policy – Australia
3.14.
Financial Hardship Policy – Australia
3.15.
Equipment Procurement Service Policy
3.16.
Public Technology Platforms Policy
3.17.
Join The Team
3.18.
Team Technical Training Pathways
3.19.
Legal
4.
XCRM
4.1.
Overview
4.2.
Login
5.
LIVE PERFORMANCE METRICS
5.1.
Data Lake
5.2.
Net Promoter Scores
5.2.1.
What are Net Promoter Scores?
5.2.2.
What is a GOOD NPS result?
5.2.3.
Industry Averages for NPS
5.2.4.
NPS XSTRA Overall
5.2.5.
NPS By Brand
5.2.6.
NPS By Client X Number
5.2.7.
NPS By Client Site Number
5.3.
XREPORTS
5.4.
Tickets
5.4.1.
Average Handling Time
5.4.2.
First Call Resolution
6.
XCARE
6.1.
Overview
6.2.
Workflow
6.3.
TeamViewer Download
7.
XRACK
7.1.
Overview
7.2.
Pricing
7.3.
Disaster Recovery Protocol
8.
XNET
8.1.
XNET Rural Fiber + NBN*
8.1.1.
XNET Rural Fiber + NBN* – Technical Brief
8.1.2.
XNET Rural Fiber + NBN* – CIS
8.2.
XNET Global Fair Use Policy
9.
XVOICE
9.1.
XVOICE Call Rates
9.2.
XVOICE Soft Clients
9.3.
Telstra Mobile Plan Deals – Public Version
9.4.
Help Topics
9.4.1.
FreePBX VoiceMail Guide
9.4.2.
FreePBX Feature Codes
10.
XCLOUD
10.1.
Overview
10.2.
Client Desktop Portals
10.3.
Windows Virtual Desktops
11.
XDEVICE
12.
X365
12.1.
Office 365
12.1.1.
O365 System Requirements
12.2.
Microsoft 365
12.3.
MATRIX – Office 365 vs Microsoft 365 Comparison
12.4.
Exchange
12.5.
SharePoint Constraints
13.
NEWS
13.1.
20201114 – COVID-19 – The Numbers
13.2.
20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
13.3.
20200704 – COVID-19, The Ultimate Control Weapon
13.4.
20200620 – FaceBook’s Latest Attack On Your Privacy
13.5.
20200619 – Australia Targeted – Cyber attack targeting Australian networks
13.6.
20200615 – A Bad Year So Far for Office 365 Uptime
13.7.
20200610 – Widespread outage hits IBM Cloud
13.8.
20200604 – Think Your Data In The Cloud Is Safe?
13.9.
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
13.10.
20200524 – Apple Still Spying On Customers
13.11.
20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
13.12.
20200325 – XSTRA’s COVID19 Business Continuity Plan
13.13.
20200122 – XSTRA Supports Children with Kidney Disease
13.14.
NEWS ARCHIVE
13.14.1.
Year 2020
14.
SERVICE DISRUPTION NOTICES (SDN’s)
14.1.
OPEN SDN’s
14.2.
CLOSED SDN’s
14.2.1.
20201117 – Philippines – Converge ICT Outage
14.2.2.
20200929 – Office 365 Outage
14.2.3.
20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
14.2.4.
20200826 – PostGreSQL Service Restarted
14.2.5.
20200706 – XRACK – Missing Virtual Machine (VM)
14.2.6.
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
14.2.7.
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
14.2.8.
20200606 – XNET – Philippines – GA Towers – Network Outage
14.2.9.
20200528 – XNET – Philippines – GA Towers Service Outage
14.2.10.
20200528 – XRACK – Australia – Client Network loss
14.2.11.
20200528 – XNET – Australia – Core router outage
14.2.12.
20200524 – XNET – Philippines – GA Towers Service Outage
14.2.13.
20200520 – XRACK – Unplanned Server Restart
14.2.14.
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
14.2.15.
20200929 – Delays relaying email through mail.voipstra.com.au
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