The header has been updated to make it clearer that you are raising a new ticket and what the save options are
The details of the ticket are now sent as part of the email to the client on creation
There has been a layout change
The top panel was getting too full, so I have now mostly reserved it for statuses and moved the actions to the side panel.
Log entries, notes etc in the Actions Panel do not require you to put the ticket into edit mode
The bottom button in the Actions Panel is Reassign.
When you click this button, it will ask you who to reassign too, then popup a note screen for you to add details – these details will be added as a
note to the ticket and also will be emailed to the new tech you have selected
This feature is missing, the button has been added as a placeholder and it will be back in an update soon
Suspects, Prospects and Customers now have an add to Campaign button
This allows them to be added to the current campaign and will list that campaign in the marketing tab
This feature is still in development and will be explained further once details are finalised