Open Tickets

Assigned Rep now has a dropdown filter

Additionally, Brand, Priority, Assigned Rep and Status have a multi-select filter To use this filter, click on the column menu (3 dots) and choose filter –

on first filter, it will take a moment (10-20 seconds) to build the list The reason for this delay is that it searches the column contents for values to present rather than having a predefined list. I have some ideas around how to speed up this process that I will try later when I have some free-er time … For open tickets, the list is generally a couple of hundred at most – for closed or all tickets the list is much larger so the delay is a few minutes rather than a few seconds = not practical until I work out a better way to do it

New Tickets

You are now required to explicitly state whether a ticket is being raised for a recurring issue Previously this defaulted to no

My Open Tickets

There is now a log entry button directly on this screen, previously it was on the expander – you can still expand the row to see the ticket details, but it is now easier to open a log entry without opening the ticket screen

Ticket Log Entries Log entries now show the ticket subject at the top of the screen next to the ticket number

Ticket Escalations

The wording on emails sent out to the client for escalated tickets was reviewed and updated

Closed Tickets

Added columns to the column menu Ensured all columns can be filtered – as part of this, I have made the indicator columns wider – you can type ‘yes’ to filter the record list that have that indication – since the view becomes wider, I moved the buttons to the left instead of the right … I’m not happy with the overall look, so there will likely be a rethink in days to follow

Tooltip added to Find User Search Box

To remind/inform everyone that you can use all kinds of criteria to find people

Revision: 1
Last modified: Jun 04, 2020


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